Frequently Asked Questions

Sea Shipping FREE

All listed prices include free sea shipping unless stated otherwise.

Air Shipping Fees Apply

Air shipping fees are based on package weight and current exchange rates. Exception: Smartphones ship by air for free.

No customs duties required. We handle all customs processing for you.

Air Shipping 3-10 days

Sea Shipping 35-40 days

Important Delivery time counts from when your order ships, not when you place it.

We offer products in various conditions:

All products undergo quality checks regardless of condition.

Yes, many items can be purchased individually. Some products require minimum quantities. Check product pages for requirements.

Full payment is required when placing your order. We accept mobile money payments for your convenience.

Processing Day: Friday Orders are processed every Friday. Orders placed after Thursday are scheduled for the following week.

Yes, we can arrange delivery outside Kumasi. Add your address in the special instructions during checkout.

Delivery Fees Apply You're responsible for delivery costs outside Kumasi. Contact support for pricing.

Pickup Location: Kumasi Kuronom-Afrancho New Market, Store No 3&4

For delivery to other locations, add your address during checkout. Delivery fees apply.

Join our WhatsApp group to request products not listed on our website. Our team sources requests during weekends.

Reserve & Pay lets you secure a product with a deposit and pay the balance in 4 weekly installments over 4 weeks.

Bonus for Early Completion! Complete payments on time and earn cash bonuses. The faster you finish, the bigger the bonus.

30% Deposit Lowest upfront

40% Deposit Balanced option

50% Deposit Half now, half later

60% Deposit Smallest installments

Example: GHS 1,000 product with 30% deposit = GHS 300 upfront + 4 payments of GHS 175 weekly

Track your plan using your phone number and plan number (sent via SMS after deposit).

3-Day Grace Period You get 3 extra days after the 4-week deadline. Late fees apply and you lose bonus eligibility.

Auto-Cancellation If unpaid after grace period, your plan is cancelled. You receive 80% refund (20% admin fee).

Tip: Complete on time to keep 100% of your money and earn a bonus!

No Manual Cancellation Once deposit is paid, you cannot cancel manually. Complete payments to get full value and bonus.

Auto-cancellation only occurs if payments aren't completed within 4 weeks + 3-day grace period. Refund is 80% of deposit.

Not all products qualify for Reserve & Pay. Look for "Reserve & Pay Option Available!" on product pages.

Single Product Plans Each plan is for ONE product. You can create multiple plans for different products.