Frequently Asked Questions

Is shipping free?

Sea Shipping - FREE

Shipping by sea is completely free — no additional charges beyond the listed item price. All published prices include sea shipping unless explicitly stated otherwise.

Air Shipping - Fees Apply (Except Smartphones)

Air shipping incurs additional fees based on actual package weight and current exchange rates. Exception: Smartphones are shipped by air for free. For all other items, you must agree to our Air Shipping Terms & Conditions before proceeding.

Do I need to pay custom duty?

You won't be charged any customs duties. We handle all customs processing to ensure a hassle-free experience for our customers.

When does the shipping countdown start?

Important Shipping Timeline Notice

The estimated delivery timeframe (3-10 days for air shipping or 35-40 days for sea shipping) begins counting from the day your order is actually shipped, not from the day you place your order.

1

Order Placed

2

Order Processed

3

Shipping Starts

Can you arrange delivery outside Kumasi?

Yes, delivery to locations outside Kumasi can be arranged. Please add your delivery address and requirements in the special instructions field during checkout.

Delivery Fee Notice

Customers are responsible for all delivery fees for locations outside Kumasi. Contact our support team to discuss delivery options and pricing for your area.

How long does shipping usually take?

Air Shipping

3-10 days

Fast delivery option

Sea Shipping

35-40 days

Economical option

What delivery options do you offer?

We offer comprehensive shipping solutions via air and sea freight, with multiple pickup locations and optional door-to-door delivery service.

What's the cost of shipping?

Shipping costs vary depending on destination, weight, and shipping method. Please contact us for specific pricing tailored to your order.

Pricing Note

We offer moderate air shipping rates, with all items priced at factory cost.

Smartphone Exception

Smartphones receive FREE air shipping! All other items incur standard air shipping fees.

Are your products brand new?

We offer products in various conditions to suit different budgets and preferences:

Brand New

Factory-sealed products that have never been opened or used. These items come in their original packaging with full manufacturer warranties.

Open Box

Products that have been unboxed but remain in pristine, unused condition. All original accessories and packaging are included.

Refurbished

Professionally restored products that have been thoroughly tested and certified to be in 100% perfect working condition. These items offer excellent value while maintaining full functionality.

Slightly Used

Gently pre-owned products in excellent working condition with minimal signs of previous use. All items are thoroughly inspected before listing.

Quality Guarantee

Regardless of condition, all products undergo rigorous quality checks to ensure they meet our high standards.

Can I order only one piece?

Yes, you can buy some items as single pieces, but others need to be added to a consolidated order. Check individual product pages for minimum order requirements.

What payment options are available?

Full Payment Required

Pay the complete amount upfront when placing your order. This ensures immediate processing and priority handling of your order.

Payment Information

All orders require full payment at the time of purchase. We accept mobile money payments for your convenience.

When are orders processed?

Weekly Processing Day: Friday

Orders are processed every Friday. Orders placed after Thursday will be scheduled for processing the following week.

Can you help me find specific products?

Join Our Sourcing Community

Can't find what you're looking for? Join our WhatsApp group chat where you can post product requests and connect with other customers!

Our team actively sources requested products during weekends. Post your requirements and we'll help you find exactly what you need.

Join WhatsApp Group

Where is the pickup location for my order?

Kumasi

Pickup & Delivery Information

Pickup: Available only in Kumasi at our designated location.

Delivery Outside Kumasi: If you need delivery to other locations, please add your delivery address and requirements in the special instructions field during checkout. You will be responsible for the delivery fees.

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