Estimated Arrival Time
SEA : 35-40 Days
AIR : 2-10 Days
Support Center
Frequently Asked Questions
Find answers to common shipping and order questions
Is shipping free?
Sea Shipping
Shipping by sea is completely free — no additional charges beyond the listed item price. All published prices include sea shipping unless explicitly stated otherwise.
Air Shipping
Air shipping incurs additional fees based on actual package weight and current exchange rates. By selecting air shipping, you must agree to our Air Shipping Terms & Conditions before proceeding.
Do I need to pay custom duty?
You won't be charged any customs duties. We handle all customs processing to ensure a hassle-free experience for our customers.
Can you arrange for a rider to deliver to me?
Yes, we're happy to arrange delivery service for a reasonable additional charge. Contact our support team to discuss delivery options and pricing for your area.
How long does shipping usually take?
Air Shipping
3-10 days
Fast delivery option
Sea Shipping
35-40 days
Economical option
What delivery options do you offer?
We offer comprehensive shipping solutions via air and sea freight, with multiple pickup locations and optional door-to-door delivery service.
What's the cost of shipping?
Shipping costs vary depending on destination, weight, and shipping method. Please contact us for specific pricing tailored to your order.
We offer moderate air shipping rates, with all items priced at factory cost.
Can I order only one piece?
Yes, you can buy some items as single pieces, but others need to be added to a consolidated order. Check individual product pages for minimum order requirements.
When are orders processed?
Friday
Weekly processing day
Orders placed after Thursday will be scheduled for processing the following week.
Where is the pickup location for my order?
Kumasi
Accra
Other Locations
Still have questions?
Our customer support team is ready to help with any additional questions you may have.
24/7 Support Available