Frequently Asked Questions
Find answers to common shipping and order questions
Is shipping free?
Sea Shipping
Shipping by sea is completely free — no additional charges beyond the listed item price. All published prices include sea shipping unless explicitly stated otherwise.
Air Shipping
Air shipping incurs additional fees based on actual package weight and current exchange rates. By selecting air shipping, you must agree to our Air Shipping Terms & Conditions before proceeding.
Do I need to pay custom duty?
You won't be charged any customs duties. We handle all customs processing to ensure a hassle-free experience for our customers.
When does the shipping countdown start?
Important Shipping Timeline Notice
Please note that placing an order does not immediately start the shipping countdown. The estimated delivery timeframe (3-10 days for air shipping or 35-40 days for sea shipping) begins counting from the day your order is actually shipped, not from the day you place your order.
Can you arrange for a rider to deliver to me?
Yes, we're happy to arrange delivery service for a reasonable additional charge. Contact our support team to discuss delivery options and pricing for your area.
How long does shipping usually take?
Air Shipping
Fast delivery option
Sea Shipping
Economical option
What delivery options do you offer?
We offer comprehensive shipping solutions via air and sea freight, with multiple pickup locations and optional door-to-door delivery service.
What's the cost of shipping?
Shipping costs vary depending on destination, weight, and shipping method. Please contact us for specific pricing tailored to your order.
Can I order only one piece?
Yes, you can buy some items as single pieces, but others need to be added to a consolidated order. Check individual product pages for minimum order requirements.
What payment options are available?
Important Payment Notice
For split payments, the balance must be paid in full before goods can be delivered to you. No delivery will be made with outstanding payments.
When are orders processed?
Can you help me find specific products?
Join Our Sourcing Community
Can't find what you're looking for? Join our WhatsApp group chat where you can post product requests and connect with other customers!
Our team actively sources requested products during weekends. Post your requirements and we'll help you find exactly what you need.
Where is the pickup location for my order?
Still have questions?
Our customer support team is ready to help with any additional questions you may have.
Why Choose Peak Import?
Your trusted partner for seamless international shipping solutions